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Escalation Letter To Manager

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Help-desk technician

Cape Town - Part
An opportunity has arisen to be part of a leading IT Company in Cape Town. We are a young, dynamic team, and are looking to recruit a hardworking, energetic new member. The ideal candidate should have the ability to communicate information clearly and concisely, have good problem solving skills, have a positive client-friendly attitude, the ability to work under pressure - both solo and within a team environment. The Required Duties are:- ·         Managing all incoming IT Support calls and assisting clients with technical support telephonically ·         Mailbox setup and support o    POP...
14-08-2014 - gumtree.co.za save
 

Team Leader (Telemarketing)

Wynberg
Salary:                   R12 500 CTC per month Hours:                   Rotational shifts (08h00 am – 18h30 pm) Location:              Wynberg   About the company: My client is seeking to employ a Team Leader in their Telemarketing Department. The purpose of this role is to lead, guide, develop, support and manage a team of 12-15 Telesales Agents ensuring that key sales performance requirements are achieved and delivered in line with operational requirements, processes and systems.   Duties Include: 1.       Revenue and Efficiency: Ensure that the Team and the Agent’s key sales performance...
13-08-2014 - gumtree.co.za save
 

CONTRACT CLERK (DEAL FACILITATOR)

Cape Town - Part
Spark ATM Systems seeks a client focused and energetic Contract Clerk, who wants to be part of a dynamic and fast paced work environment. The position exists in Paarden Eiland for a qualified individual who will enforce merchant contract terms and conditions, and coordinate all documentation in order to achieve greater customer satisfaction across our growing customer base.   ROLE AND RESPONSIBILITIES: ·      Prepare, submit and follow up on all new applications received ·      Ensure all new applications move through the correct channels, are reviewed for approval and installed within the...
09-08-2014 - gumtree.co.za save
 

Telemarketing Team Leader

Wynberg
Salary:                   R12 500 CTC per month Hours:                   Rotational shifts (08h00 am – 18h30 pm) Location:              Wynberg   About the company: My client is seeking to employ a Team Leader in their Telemarketing Department. The purpose of this role is to lead, guide, develop, support and manage a team of 12-15 Telesales Agents ensuring that key sales performance requirements are achieved and delivered in line with operational requirements, processes and systems.   Duties Include: 1.       Revenue and Efficiency: Ensure that the Team and the Agent’s key sales performance...
08-08-2014 - gumtree.co.za save
 

Head Client Concierge (Customer Services Manager)

Cape Town - Full
Please note: This position is Mon-Fri and wont require shifts Vacancy:  Head: Client Concierge         Job Location Cape Town Job Description ·         Manage a team of 5 Client Concierge members as we delight our customers by providing friendly and superb support by responding immediately to their queries via phone, live-chat and/or support software. ·         Provide continuous on the job training and support to the team. ·         Prepare and facilitate weekly team meetings. ·         Report key information and updates to the Directors on a weekly basis. ·         Identify core customer...
01-08-2014 - gumtree.co.za save
 

IT MANAGER

Goodwood
A large wholesale distributor in the Western Cape is looking for a senior candidate with very good people skills and excellent technical ability.  The position will report to the Finance Executive and will be responsible for all IT related aspects within the group. Requirements: Proven experience with the following Syspro modules:  AR, AP, CB, GL, INV, PO, LCT, SO, WIP and Report Writer  Proven Syspro training certification Proven Syspro support experience Advanced Excel skills Excellent written and verbal communication skills Good administrative habits Minimum 5 years relevant working...
05-08-2014 - gumtree.co.za save
 

Technical Support Agent

Cape Town
Salary:                   Market Related    Location:              Cape Town CBD Shifts:                   Required   About the role: My client is based in the CBD and eager to add a new member with previous Technical Call Centre experience to their Technical Support Department. The successful candidate must be willing to work operational shifts.   Duties Include: ·         Call Management (Escalation/notification) ·         Apply technical knowledge of the LPMs when resolving queries efficiently ·         Develop and maintain effective relationship with internal and external clients as well...
06-08-2014 - gumtree.co.za save
 

Application Support Consultant

Cape Town
Overview As an application support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role. Job Role: Support consultant duties/tasks of which would include but not be limited to: 1. Answering incoming calls from users 2. Dealing with incoming e-mails 3. Ensuring existing open...
02-08-2014 - gumtree.co.za save
 

Head Customer Services Team - Online Retailer

Cape Town - Full
Please note: This position is Mon-Fri and wont require shifts Vacancy:  Head: Client Concierge         Job Location Cape Town Job Description ·         Manage a team of 5 Client Concierge members as we delight our customers by providing friendly and superb support by responding immediately to their queries via phone, live-chat and/or support software. ·         Provide continuous on the job training and support to the team. ·         Prepare and facilitate weekly team meetings. ·         Report key information and updates to the Directors on a weekly basis. ·         Identify core customer...
05-08-2014 - gumtree.co.za save
 

Head Client Concierge (Customer Services Manager)

Cape Town - Full
Vacancy:  Head: Client Concierge         Job Location Cape Town Job Description ·         Manage a team of 5 Client Concierge members as we delight our customers by providing friendly and superb support by responding immediately to their queries via phone, live-chat and/or support software. ·         Provide continuous on the job training and support to the team. ·         Prepare and facilitate weekly team meetings. ·         Report key information and updates to the Directors on a weekly basis. ·         Identify core customer service and departments areas to improve on and propose solutions...
31-07-2014 - gumtree.co.za save
 

Team Leader (Telemarketing)

Wynberg
Salary:                   R12 500 CTC per month Hours:                   Rotational shifts (08h00 am – 18h30 pm) Location:              Wynberg   About the company: My client is seeking to employ a Team Leader in their Telemarketing Department. The purpose of this role is to lead, guide, develop, support and manage a team of 12-15 Telesales Agents ensuring that key sales performance requirements are achieved and delivered in line with operational requirements, processes and systems.   Duties Include: 1.       Revenue and Efficiency: Ensure that the Team and the Agent’s key sales performance...
07-08-2014 - gumtree.co.za save
 

HIGHLY COMPETENT IT MANAGER

Goodwood
A large wholesale distributor in the Western Cape is looking to recruit a senior candidate with very good people skills and excellent technical ability.  The position will report directly to the Finance Executive and will be responsible for all IT related aspects within the group.   Requirements: ·      Relevant Tertiary qualification  (Bachelors degree preferable) ·      Minimum 5 years relevant working experience and contactable references ·      Min 3 years IT Managerial experience ·      Proven experience with the following Syspro modules:  AR, AP, CB, GL, INV, PO, LCT, SO, WIP and Report...
06-08-2014 - gumtree.co.za save
 

IT Support Desk Engineer

Cape Town - Part
ENVIRONMENT: A Cape Town based IT Help Desk Company, working with customers based in the UK, is seeking a fulltime IT Service Desk Technician to form part of a support team responsible for all technical issues. Day-to-day support consists of server monitoring and maintenance tasks including remote support cover, server management and dealing with client problems over the phone and solving or escalating these issues in a helpdesk environment.   The chosen service desk team member will be able to work with little supervision while still acting as part of a team, will be able to multitask, and...
01-08-2014 - gumtree.co.za save
 

Head Customer Services Team - Online Retailer

Cape Town - Full
Vacancy:  Head: Client Concierge         Job Location Cape Town Job Description ·         Manage a team of 5 Client Concierge members as we delight our customers by providing friendly and superb support by responding immediately to their queries via phone, live-chat and/or support software. ·         Provide continuous on the job training and support to the team. ·         Prepare and facilitate weekly team meetings. ·         Report key information and updates to the Directors on a weekly basis. ·         Identify core customer service and departments areas to improve on and propose solutions...
02-08-2014 - gumtree.co.za save
 

Contract Administrator (Deal Facilitator)

Cape Town - Part
Spark ATM Systems seeks a client focused and energetic Contract Administrator, who wants to be part of a dynamic and fast paced work environment. The position exists in Paarden Eiland for a qualified individual who will enforce merchant contract terms and conditions, and coordinate all documentation in order to achieve greater customer satisfaction across our growing customer base. ROLE AND RESPONSIBILITIES:  • Prepare, submit and follow up on all new applications received • Ensure all new applications move through the correct channels, are reviewed for approval and installed within the agreed...
26-07-2014 - gumtree.co.za save
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escalation letter to manager
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