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Function Of Guest Relation Department In Hotel

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Front Office - Duty Manager

Cape Town
DUTY MANAGER Main Purpose of the Job: Reporting to the Rooms Division Manager, the successful incumbent is expected to provide a support function to various departments in relation to the guest needs and requirements as well as maintain the exceptional customer service standards expected in accordance with Starwood Hotels and Resorts Policies and Procedures Education and Experience: •Matric qualification or equivalent •A recognised qualification in Hospitality Management •Minimum of two years staff management experience in a Management capacity •Two to three years relevant experience in a...
21-04-2014 - gumtree.co.za save
 

Sales Co-ordinator

Kwazulu - Full
The Sales Coordinator is responsible for providing support and assistance to the Sales Managers in their daily functions as well as to ensure the efficient functioning of the sales and marketing office. • Minimum Matric Qualification Diploma, Business School and/or Hotel School Diploma preferred. • Full proficiency in all office procedures and clerical duties • Computer experience at intermediate to advanced level is mandatory with knowledge of Opera, Excel, PowerPoint and Word, Access. Must be a strong team player, professional and enthusiastic with excellent organizational skills,...
08-12-2010 - vottle.com save
 

Permanent YOUTH STAFF in Travel, Western Cape, Cape Town Permanent YOUTH STAFF in Travel, Western Cape, Cape Town The Youth Programs Department, you will work with a team of 8-14 staff members including an Assistant Youth Director and Youth Director. As a Circle “C” Director or Club O2 Director you will work primarily on your own but with the support of the Youth Director. Although you are on duty 7 days a week, rest assured that you will have free time to explore the ports of call. Working onboard one of Carnival’s Ships in the Youth Programming Department will enable you to be with children/teens, meet interesting people from all over the world as well as travel to exotic exciting places. Living and working on a ship is definitely a once in a lifetime opportunity!!! The goal of Youth Programming is to provide daily fun-filled activities for the children and teens onboard. It is important that we maintain a high level of patience, energy and enthusiasm with the children and teens at all times. We must remember that our youth cruisers are anxious to get involved and enjoy all of the onboard activities. Therefore, we should look forward to sharing their vacations with them. Since we are continuously introduced to new faces and personalities, each cruise is a new and exciting adventure. We take great pride in our Youth Programs as we spend time creating new activities and improving old ones. All of the Youth Programs Staff have experience with children and teens of different ages. As a result, together we strive to develop age-appropriate and fun-filled activities for all of our youth cruisers. ** Full Training Provided for each position. JOB DESCRIPTION – Camp Carnival Staff The Camp Carnival Staff is responsible for providing safe, fun filled and age appropriate activities for all children onboard. The Camp Carnival Staff reports directly to the Youth Director and Assistant Youth Director onboard. His/her responsibilities include, but are not limited to: Ensuring the safety and supervision of all children participating in activities. · Ensuring the safety and supervision of all children participating in activities. · Follow and implement the Policies and Procedures set forth in the Hotel Operations Manual and maintain an up to date knowledge of the manual. · Be aware of all activities outlined in the Camp Carnival Capers, Specialty Programs & Family Activities and inform the guests accordingly if asked and ensure they are carried out as per expectations. · Abiding by rules and regulations set forth by company and/or ship’s command and attend all training programs as specified by CCL (including all safety drills & training exercises, Environmental Training and Corporate Training Programs). · To follow all USPH, Environmental & SMS procedures. · Ensure all the requirements for HESS are being followed. · Keeping up the children’s hygiene level by consistently tending to their needs. (Example: Diapering, washing hands, wiping nose, etc.) · Inform Youth Director/Asst. Youth Director of all incidents which would require their attention. · Ensure the playroom is cleaned & organized as per standards established at the end of each shift. · Maintaining high level of patience, energy and enthusiasm while participating with all children. · Interact with the children, on their level, during activities. · Greet, interact and relay information to all parents/guardians in a professional, patient, up beat manner. · Ensuring friendly, jovial and positive attitude with children and parents at all times. · Provide adequate care for children with Special Needs as per our Hotel Operations Manual and try to involve them in all activities. · Providing babysitting services and late night parties for guests as per the Hotel Operations Manual. · To maintain that Camp Carnival supplies and property are kept in good order and that proper inventories are kept up to date. · Control the usage for Camp Carnival Supplies and keep good care of Camp Carnival Property when in your care. · Ensure uniform policy, the Carnival Look and good hygiene is being followed at all times. · To arrive at work during the specific times listed on your schedule. Comply with the rotation of different parts of the schedule while following good time-keeping & Fun Time practices. · Provide proper coverage of the playroom, on the gangway and at the A Pass machine to welcome children & guests onboard during all embarkation days. · To contribute new ideas and suggestions to enhance the Youth Program, to be a team player and display initiative when possible. · To communicate & cooperate with all other team members to ensure a positive work environment is present · To help advertise and sell Camp Carnival revenue items. · Dance Supervise and DJ children’s parties while showing a high level of energy and enthusiasm. · To supervise the waterslide operation and ensure all safety rules and regulations are being followed. · To be a chaperone for Carnival’s mascot “Fun Ship” Freddy & ensure the safety of the animator. · Maintain friendly and positive guest service/hospitality while on and off duty. · Assist in other areas of the Youth Programming (ex. Club O2 and Circle “C” and are knowledgeable of the other areas). · All new Camp Carnival Staff must successfully complete the 3 month Training program conducted by the Assistant Youth Director / Youth Director. · All other duties deemed necessary by the Youth Director, Hotel Director or Shoreside Management. JOB DESCRIPTION - Animator · All Duties listed for the Camp Carnival Staff Job Description · Scheduling Appearances in conjunction with adult & child activities as well as photo opportunities · Maintaining the FSF costume · Cleaning the Costume on a weekly basis · Reporting any problems regarding the costume to the Youth Director · All other duties deemed necessary by the Youth Director, Hotel Director, Shoreside Management JOB DESCRIPTION – Circle “C” Director The responsibilities include but are not limited to the following: · Reporting and performing duties deemed necessary by the Youth Director, Hotel Director, and shore side management. · Maintaining a fun, energetic, and socially engaging personality · Work as part of Youth Programming in the organization and implementation of onboard 12 -14 year old entertainment. · Abide by rules and regulations given by the ship’s command in regards to safety and environment. · Provide safe, fun-filled and age appropriate activities. · Be responsible for designing, programming, and executing new program ideas into existing cruise experience. · Maintain materials in a safe environment and keep in good condition. · Be able to use Microsoft Outlook to communicate continuously with shipboard and shore side personnel. · Be able to use Microsoft Word to accomplish caper schedules and other activities for the teens. · Be able to use Microsoft Excel to do routine inventory updates to insure all equipment is present and in good condition. · Be responsible for requesting materials deemed needed for the enhancement of the program. · Duties such as embark, debark and others deemed necessary by the Youth Director will be expected. JOB DESCRIPTION – Club O2 Director The responsibilities include but are not limited to the following: · Interacts with teens/guests as fits the occasion & keeps them happy. This includes, but is not limited to hosting parties, trivia, games, karaoke, shore excursions and other teen related activities · Working as part of the youth programming team and assist the Youth Director in the organization and implementation of the onboard teen / guest entertainment and activities · Must be socially engaging to the teen guests. · Ability to play suitable music & act as DJ for the teen program. · Act in the supervisory role within the program. Individual must organize, start-up, run, and transition all activities for the teen guests, whether within the teen lounge or at various lounges around the ship · Fill in when necessary in other areas of the entertainment department · Remain a professional representative of the company at all times, to our guests, crew, staff, and officers, by respecting views, opinions, and ideas. They must do their best to exceed all expectations · As a crewmember: duties include, but are not limited to the safety of the vessel that is assigned, as well as adherence to environmental responsibilities. All instructions will be given onboard. · Maintain equipment / work area in a professional manner / including regular inventory checks. · Ability to communicate with onboard and shore side personnel on a regular basis, AGE GROUP TO APPLY: 20 TO 30 Years Old SALARY: $1100 TAX FREE + Babysitting Pay $30 to $300 per cruise. Free: Accomodation, meals, uniforms - etc EMAIL YOUR RESUME TO: mailto:Charl@palatinorecruiting.com --> function OnChange(dropdown){ var myindex = dropdown.selectedIndex var SelValue = dropdown.options[myindex].value var baseURL = "" top.location.href = baseURL +"/"+SelValue; } //anylinkcssmenu.init("menu_anchors_class") ////Pass in the CSS class of anchor links (that contain a sub menu) anylinkcssmenu.init("anchorclass") Permanent YOUTH STAFF in Travel, Western Cape, Cape Town POST FREE AD HELP! LOG IN ALL CATEGORIES BOATS

Cape Town - Permanent - Full
Job Title: YOUTH STAFF Remuneration: $1400 Remuneration Type: Per Month Job Type: Permanent Job Level: Junior Includes: Performance Bonus Permanent YOUTH STAFF in Travel
12-10-2010 - howzit.co.za save
 

Fine Dining Restaurant Manager (2IC)

Durban
Fine Dining Restaurant Manager required for exclusive restaurant on Durban beachfront. Qualifications: ·                      Matric /Grade 12; ·                      Food Beverage/ Hotel School qualification(adv); ·                      Computer Literacy Skills (Microsoft Office; Micros) Experience: ·                      Minimum 2 years’ experience in a management position within a Restaurant environment; ·                      Management experience in Fine Dining establishment.   KEY RESPONSIBILITIES OF THE ROLE: ·                      Make sure that all daily checklists i.e. floor plan,...
15-04-2014 - gumtree.co.za save
 

Shift Engineer / Handyman

Cape Town
Function   To maintain the engineering and maintenance operations of the hotel in order to ensure a high standard of building, machinery, plant, furniture, fixture and equipment in all the departments.   Experience & Qualifications   3-5 years relevant experience Hotel Maintenance/Engineering experience preferred Good electrical, plumbing, painting, carpentry, tiling and mechanical skills Strong verbal and written communication skills Ability to work without supervision Team & Goal Orientated   Duties & Responsibilities   Ensure that all the engineering & maintenance activities/systems adhere...
21-04-2014 - gumtree.co.za save
 

Sales & Marketing Administrator (Temporary Position 4 months)

Cape Town
Function   To optimise the efficiency of the Sales & Marketing Department by providing key liaison support. Responsible for the administrative functioning of the department as well as assisting with Reservations and Sales & Marketing activities.   Experience & Qualifications   Diploma / Degree from a reputable hotel school 1 to 2 years experience in a similar position Front Office background preferred Previous junior sales experience   Duties & Responsibilities   Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following...
18-04-2014 - gumtree.co.za save
 

ONE&ONLY CAPETOWN - GROUPS & EVENTS COORRDINATOR

Cape Town - Part
The successful candidate will display extraordinary communication skills and have the ability to work as part of an effective team to achieve end results. They will display an eye for detail and thrive in a fast paced environment where efficiency and accuracy are key.   Purpose of the Job   The Groups and Events Coordinator is responsible for responding to all group and event enquiries in a timely manner with tailored professional proposals that sell the benefits of booking OOCT to the client.  They are required to meet and greet the client and to conduct site inspections and having entered...
11-04-2014 - gumtree.co.za save
 

Reservations Agent - Groups & FIT

Cape Town
Function   To optimise sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.   Experience & Qualifications   Diploma / Degree from a reputable hotel school Previous reservations and groups experience essential Previous junior sales and reservations experience advantageous Strong verbal and written communication skills Ability to work without supervision Team & Goal Orientated   Duties & Responsibilities   Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate...
14-04-2014 - gumtree.co.za save
 

Duty Manager, Cape Town CBD, Market related, Cape Town

Cape Town
Excellent salary + medical aid + provident fund Main Purpose of the Job: Reporting to the Rooms Division Manager, the successful incumbent is expected to provide a support function to various departments in relation to the guest needs and requirements as well as maintain the exceptional customer service standards expected in accordance with the hotels Policies and Procedures Education and Experience: - Matric qualification or equivalent - A recognised qualification in Hospitality Management - Bachelor`s degree or equivalent will be advantageous - Minimum of two years staff management...
14-04-2014 - gumtree.co.za save
 

Switchboard/Guest Relations Officer - Port Elizabeth Hospitality

Port Elizabeth
Our client is looking for a Switchboard Operator / Guest Relations Officer for the Hospitality Industry in Port Elizabeth. Key Functions / Responsibilities: * Handle all switchboard calls * Handle all queries of the Hotel and related departments
04-07-2013 - gumtree.co.za save
 

Assistant Maintenance/Facilities Manager, Market related, Durban

Durban - Permanent - Experienced
We are looking for an experienced, qualified individual with at least years professional experience in a similar environment, International Luxury Hotel exposure definitely an advantage. The position is available immediately and will be on a permanent basis. The remuneration is competitive and commensurate with qualifications and experience. Scope: Assist the Chief Engineer with the development, implementation and management of emergency programmes for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/brand standards, local...
17-07-2012 - gumtree.co.za save
 

Reservations Agent, Market related, Durban

Durban
Main Purpose of the Job: Assists in all aspects of the Reservations function & managing all types of reservations for guests. Education, experience and competencies required: 3 Years experience in a similar position. Ability to surpass targets and goals. Dedication, enthusiasm, pro-activeness, and commitment to being the best Strong written and verbal skills. Excellent personal presentation and communication skills. Professional demeanor with the ability to provide personal and sincere service. Flexible and committed to work, schedules may be varied at times and may include weekends. Key...
28-02-2012 - gumtree.co.za save
 

Financial Manager

Durban
Reporting to the General Manager, the FM will oversee the day to day operations of the Accounting Department, including Day Audit, Accounts Receivable, Accounts Payable and Payroll, ensuring that the department operates efficiently and smoothly while adhering to standards required by corporate policies KEY RESPONSIBILITIES: Develop an engaged and enthusiastic guest-service driven team. Recruit, develop and motivate the accounting group. Represents the Accounting office at the Executive level Prepare and post journal entries, ensuring efficient completion of all month-end functions. Oversee the...
20-02-2012 - gumtree.co.za save
 

CONFERENCE CENTRE CO

Durban
CONFERENCE CENTRE CO-ORDINATOR – NTSHONDWE RESORT Qualifications and Experience: · Matric certificate and or 5 years experience in Events\ conferencing co-ordination and or food and beverage management · National Diploma in Events Management and or Hotel management would be an added advantage Key Competencies Required Conferring with clients, before during and after their events. Maintaining a positive relationship and responding to enquiries and requests in a timely manner. Responding to numerous phone calls and emails and dealing with queries and complaints...
20-02-2012 - gumtree.co.za save
 

Assistant IT Manager

Cape Town
Assistant IT Manager We are looking for a dynamic Assistant IT Manager who has a minimum of 5 years experience in the IT industry. Previous Hotel experience would be to the successful candidate’s advantage. Main duties and responsibilities would include : · Provide technical support to the Guests and Resort Staff. · Provides critical feedback to the Resort Management and Kerzner International's Global IT Department on information systems facility and data integrity issues. · Creates service issues tickets and maintains the IT Service Manager database of problems. ·...
15-02-2012 - gumtree.co.za save
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