Operations Support Manager (Contact Centre) AA/EE
The primary purpose of this role is to support the Call Centre business units in achieving superior customer experience, and to be accountable for the following; Process improvement, effective application and enhancement of technology, resource optimisation (best practices), dialler optimisation, and technical and functional training. Key Responsibilities/Accountabilities Develop key service level agreements with all stakeholders in order to maximize productivity Responsible for 5 direct reports (managers) with a total team of +/- 50 staff. Prepare and manage the budget for your reporting area...
01-03-2016 - gumtree.co.za