Customer Support Engineer - Mjm442 | Position-Summary-and-Primary-Objectives... | Durban | Job Mail | Job Vacancy in IT/Computer Other IT/Computer | Job Mail South AfricaDurban
Position Summary and Primary Objectives Primary objective is to provide 1st and 2nd tier telephonic/remote support, investigate (1st line trouble shooting), updated, escalated and resolved within set SLA times. Escalate to a Senior level if necessary, provide excellent customer service at all times. Adherence to internal and ITIL based processes and procedures. Adherence to daily, weekly and monthly operational tasks with a high level of work quality and Customer satisfaction is the primary objective Main Duties / Key Accountabilities •Provide 1st and 2nd tier telephonic/remote support...
12-12-2011 - junkmail.co.za
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Queries related to "itil service support manager" : duties of an it officer - responsibilities 2nd level support
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Service Desk Agent | An-international-world-–-class... | Johannesburg City | Job Mail | Job Vacancy in Clearing and Forwarding Other | Job Mail South AfricaJohannesburg - Full-time
An international world – class supply chain and integrated solutions organization based in the West Rand has a fantastic full-time opportunity available for a Service Desk Agent to form part of their rapidly expanding team. Minimum Requirements Grade 12 A+ and N+ certification Computer literate in Microsoft Word, Excel, PowerPoint and Outlook 3 years experience providing first line support Own reliable transport with a valid unendorsed driver's licence Added advantage: ITIL CA Incident and Change Management Tool Job Specification The Service Desk Agent forms the primary end user interface into...
23-10-2011 - junkmail.co.za
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New Business Sales Consultant | Netsurit-Pty-Ltd-is-South... | Western Cape | Job Mail | Job Vacancy in IT/Computer Solution Sales | Job Mail South AfricaSandton - Part
Netsurit (Pty) Ltd is South Africa’s largest managed outsourced IT provider specializing in Small and Medium Enterprises (SMEs). We are also in the top 100 Managed Services companies in the world, and a Microsoft Gold partner. The company’s head office is in Sandton, Johannesburg with branches in Cape Town and Kwazulu Natal. Netsurit is currently looking for a New Business Sales Consultant for its Cape Town Branch. Minimum Requirements (non-negotiable): • Matric • Computer literacy (Microsoft Office (Outlook, Word and Excel) • 3-Years Technical experience • Excellent reading, writing and oral...
05-10-2011 - junkmail.co.za
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New Business Sales Consultant | Netsurit-Pty-Ltd-is-South... | Western Cape | Job Mail | Job Vacancy in IT/Computer IT Sales | Job Mail South AfricaSandton - Part
Netsurit (Pty) Ltd is South Africa’s largest managed outsourced IT provider specializing in Small and Medium Enterprises (SMEs). We are also in the top 100 Managed Services companies in the world, and a Microsoft Gold partner. The company’s head office is in Sandton, Johannesburg with branches in Cape Town and Kwazulu Natal. Netsurit is currently looking for a New Business Sales Consultant for its Cape Town Branch. Minimum Requirements (non-negotiable): • Matric • Computer literacy (Microsoft Office (Outlook, Word and Excel) • 3-Years Technical experience • Excellent reading, writing and oral...
01-10-2011 - junkmail.co.za
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Technical Account Manager | Minimum-Requirements:-•-Own-Car... | Sandton | Job Mail | Job Vacancy in IT/Computer Management | Job Mail South AfricaSandton
Minimum Requirements: • Own Car and a valid Drivers Licence are essential. Qualifications: • Technical qualification in networking. • Sales qualification. • Business qualification (preferred). Knowledge, Skills & Experience (Essential): • Strong technical networking and hardware skills. • Understanding of business fundamentals. • High emotional intelligence. • Strong action orientation. • Strong conflict resolution skills. • Reasonable sales skills. • Reasonable computer literacy. • Reasonable analytical skills (maths). Knowledge, Skills & Experience (Desirable): • Software licensing...
29-09-2011 - junkmail.co.za
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Queries related to "itil service support manager" : netsurit - driver delivery own car
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Systems AdministratorCape Town
Location: CPT-Century City Salary: R18k-R22K Please forward your CV to ... or ... Please write the title of the position you are applying for in the subject line To administer all server infrastructure services of systems within the group and offer professional first and second line support to internal customers. Experience / Knowledge Required • 12 years formal schooling. • Technical Qualifications - Minimum: o MCITP • Technical qualification: Advantageous: o CCNA o ITIL • Relevant degree or diploma preferred, but not essential. • Minimum 3 years experience in Server Administration,...
07-09-2011 - vottle.com
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Queries related to "itil service support manager" : mcitp cv - cv for mcitp
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Service Desk SupervisorPretoria
Large Consulting Engineering Co seeks Description: The successful candidate will be responsible for: • Providing IS support to the office and the team assigned to him / her. • Managing IS service delivery as defined by the company agreed Service Level Agreement (SLA). • Motivate / drive the team to provide a service that meets the expectation of the user base assigned to him /her Qualifications / Skills: Formal Qualification: • ITIL Certification Experience: • Minimum 10 years’ Experience in ..... (continued)
02-09-2011 - bestjobs.co.za
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Queries related to "itil service support manager" : itil pretoria
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IT Business Systems Support, PTAPretoria - Permanent
IT Business Systems Support, Pretoria Market Related Basic Salary Permanent skilled level position in Pretoria in South Africa (Gauteng). IT Business Systems Support, Pretoria area is URGENTLY required. Applicable Bachelor’s Degree in Information Technology or Commerce (NQF Level 6) 4-6 Years managerial experience, with 2-3 years in business analysis and/or system analysis and design Knowledge of the following areas of Application Support: ITIL v3 Service Management Lifecycle and associated ..... (continued)
07-07-2011 - bestjobs.co.za
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Queries related to "itil service support manager" : urgent gauteng - nqf level 4 salary
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IT Head OperationsJohannesburg
Our client in the insurance industry is looking for a Head: IT Operations with a min of 10 yrs experience Job Requirements: Requirements Qualifications Essential IT Degree ITIL Foundation certification. Beneficial Business qualification. ITIL Practitioner certification. Experience Minimum Minimum 10 years relevant experience in current IT support, 4 years management experience in an IT facility. Other Experience in a large IT department, service desk environment, customer service environment, shift ..... (continued)
28-06-2011 - bestjobs.co.za
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Queries related to "itil service support manager" : head operations manager - it service desk gauteng
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Sap Customer Manager Gauteng | Job MailJohannesburg
ITIL & SAP Certification with min 5 yrs service delivery exp - provide customer support in implemented SAP solutions
03-06-2011 - junkmail.co.za
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Server Administrator, PretoriaPretoria
Server Administrator, Pretoria My client a well known tertiary institution in Pretoria has a position available for a Server Administrator. Your will provide a specialist service for the administration of the storage area network (SAN) and storage systems, as well as the server infrastructure for institution’s enterprise-level servers, e.g. Firewall, E-mail, DNS/DHCP, Proxy, Database, and Web and Application servers. The goal is to ensure high availability of enterprise server resources and storage systems. Minimum/Essential Requirements: • An appropriate and relevant three-year diploma...
13-04-2011 - vottle.com
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Contact Centre ManagerJohannesburg - Parts
Position is open for a Contact Centre Manager. Qualifications : Matriculated. Relevant Degree or Call Centre Management Qualification. Management qualification and ITIL certification at any level is an advantage. 3 - 5 years experience in Call Centre Management role with staff reporting within the IT Service and support industry. 5 years experience in IT hardware/software. Knowledge of Call Centre procedures and understanding of computer equipment parts. Knowledge of the Call Centre/helpdesk environment. ..... (continued)
24-03-2011 - bestjobs.co.za
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Queries related to "itil service support manager" : call centre manager johannesburg
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