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Merchants Call Centre

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Fraud Administrator, Market related, Cape Town

Cape Town
-Description- Do you have experience within the banking industry?  You will have worked within the cards division and have had some experience working in a Fraud department. You have strong administrative skills and enjoy working in the fast-paced call-centre industry.  This position requires shift work between Monday - Sunday 8am - 10pm, with days off over weekends or during the week. -Education- Matric -Responsibilities- Detect and minimize fraudulent account activity. Timeously working disputes to meet NCA requirements Create fraud awareness both internally and with merchants Engage with...
01-11-2014 - gumtree.co.za save
 

Customer Support Executive - Call Centre

Newlands - Experienced - Full
ABOUT US Concorde Solutions is a Payment Service Provider and currently has a range of customers throughout South Africa processing card transactions with the Concorde operated payment software. A customer support centre is operated by experienced and highly trained Concorde staff are available to provide support for merchants in a range of industries. Some of these industries require access to support outside of normal office hours and support is available during these trading hours. Concorde Solution’s mission is to provide an industry leading integrated payment product that provides...
19-10-2014 - gumtree.co.za save
 

Help Desk Technician Sysaid Retail Portal. TSS Bulk PC Merchant Lite Call Centre/ Helpdesk

Midrand - Experienced
Help Desk Technician. Matric or higher. Advanced Excel. Pastel Evolution. Min 2 years previous experience in Help Desk Operation. Log call to Sysaid. Closing calls Sysaid. Assist in resolving issues experienced daily and reporting back to management. Long hours. telephone etiquette. Punctuality. Own transport. Non Smoker. Retail Portal functionality. TSS Bulk PC Merchant functionality. TSS PC Merchant Lite Functionality. Admin Site Functionality. IT Back Ground. A+ & N+ Advantage. Call centre Help Desk Experience. Please send cv on word format, certificates on pdf and photo please
02-10-2014 - gumtree.co.za save
 

Helpdesk Technician

Midrand - Experienced
A company seeks to employ a Helpdesk Technician to assist our existing help desk in providing high level of customer support ultimately resulting in the company image an reputation to excel Qualification: Matric or higher Advance Excel Pastel Evolution (Preferably) Previous experience in Helpdesk operation About 2 years experience Duties Answer inbound calls Log customer calls to Sysaid Assist and resolve 1st level support queries Re-assign calls to 2nd level support when required Follow up on calls logged for clients Closing calls on Sysaid Provide customer service of the highest level After...
01-10-2014 - gumtree.co.za save
 

Junior Administration Clerk

As our company continues to grow, an amazing opportunity has come up for a JUNIOR ADMINISTRATION CLERK , wanting to gain more corporate experience within the Finance Department.   Job Specification ·         General administration and office admin ·         Preparing/update retail file ·         Submission of monthly turnover reports ·         Liaising with various merchant services divisions regards the accuracy and validity of payments and charge backs. ·         Client query resolution ·         Daily banking queries and verification ·         Filing of documents  ·         Liaise with...
30-09-2014 - gumtree.co.za save
 

Customer Support Executive -- Call Centre --

Newlands - Full
ACCOUNTABILITIES · Install and test the various payment solutions including hardware and software as per company policy and standards. · Liaise directly with the support and administration team to develop and support the client base throughout South Africa and in particular the Western Cape. · Liaise with and support nominated customer accounts to enable achievement of the business objectives. · Work in the Concorde customer support centre and actively process customer queries in line with company policy. · Record all support activity by using eSynergy software as per training given. ·...
02-10-2014 - gumtree.co.za save
 

Fraud Administrator, R30 per hour, Cape Town

Cape Town
My client based in Goodwood seeks to employ Fraud Administrators for their Fraud Department. They are looking for well spoken, outspoken, dedicated and commited individuals. The core purpose of this role is to ensure that the departmental fraud prevention objectives for both our Cards and Loans portfolios are met.You will be required to deliver superior client service, and will be responsible to manage and administer queries concerning lost and stolen cards, fraud prevention, risk situations and to facilitate contact resolution of inbound & escalated queries received from our Customers and...
22-08-2014 - gumtree.co.za save
 

BSC Agent (Call Centre): Commercial Client Care

Bellville
Purpose of the role: Agents in this area will be required to provide excellent service to the Bank’s commercial clients, i.e. ESTF (Employer Salary Transfer Facility) and Merchant Support by attending to telephonic and written enquiries within the agreed service levels. It will also be required to provide support to the Bank’s New Business Managers, Sales Managers, Sales Support Coordinators and Sales Representatives. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set...
27-08-2014 - gumtree.co.za save
 

Fraud Administrator, R40 per hour, Cape Town

Cape Town
My client based in Goodwood seeks to employ Fraud Administrators for their Fraud Department. They are looking for well spoken, outspoken, dedicated and commited individuals. The core purpose of this role is to ensure that the departmental fraud prevention objectives for both our Cards and Loans portfolios are met.You will be required to deliver superior client service, and will be responsible to manage and administer queries concerning lost and stolen cards, fraud prevention, risk situations and to facilitate contact resolution of inbound & escalated queries received from our Customers and...
23-08-2014 - gumtree.co.za save
 

Customer Service Agents

Cape Town
Provide, advise and liaise with customers and merchants in a professional manner whilst identifying the client’s needs via telephonic enquiry. Capturing of customer details in a timeous and accurate fashion in order to deliver quick, friendly and efficient customer service. KPI’s Ability to problem solve Motivated and target driven Good business acumen Ability to be proactive Solution oriented Technical and functional knowledge Excellent telephone manner Requirements Matric Call centre and/or financial services experience Ability to work shifts Neutral accent [advantageous] Computer literate...
12-08-2014 - gumtree.co.za save
 

Customer Service Agent

Cape Town
Provide, advise and liaise with customers and merchants in a professional manner whilst identifying the clients needs via telephonic enquiry. Capturing of customer details in a timeous and accurate fashion in order to deliver quick, friendly and efficient customer service. Responsibilities: Voice calls Email correspondence Excellent verbal and written skills Excellent telephone etiquette PC Literacy using MS Outlook, plus excellent keyboard skills Matric (Maths advantageous) Call centre experience A good package is on offer with a basic salary of R 8,500 per month plus offering a medical and...
09-07-2014 - gumtree.co.za save
 

Junior Administration Clerk

Cape Town
Since 1968, S. Keren Watch Group has been a leading watch, jewellery and fashion accessories distributor, being the exclusive agent for the iconic FOSSIL brand, as well as other internationally renowned fashion watch brands for sub-Saharan Africa. As our company continues to grow, an amazing opportunity has come up for a JUNIOR ADMINISTRATION CLERK, wanting to gain more corporate experience within the Finance Department. Job Specification • General administration and office admin • Preparing/update retail file • Submission of monthly turnover reports • Liaising with various merchant services...
05-07-2014 - gumtree.co.za save
 

Senior Customer Service Agent

Johannesburg
Provide, advise and liaise with customers and merchants in a professional manner whilst identifying the clients needs via telephonic enquiry. Capturing of customer details in a timeous and accurate fashion in order to deliver quick, friendly and efficient customer service. Responsibilities: Voice calls Email correspondence Excellent verbal and written skills Excellent telephone etiquette PC Literacy using MS Outlook, plus excellent keyboard skills Matric (Maths advantageous) Call centre experience A good package is on offer with a basic salary of R 9,500 per month plus offering a medical and...
27-06-2014 - gumtree.co.za save
 

Customer Service Agents [Financial Services]

Cape Town
Provide, advise and liaise with customers and merchants in a professional manner whilst identifying the client’s needs via telephonic enquiry. Capturing of customer details in a timeous and accurate fashion in order to deliver quick, friendly and efficient customer service. KPI’s Ability to problem solve Motivated and target driven Good business acumen Ability to be proactive Solution oriented Technical and functional knowledge Excellent telephone manner Requirements Matric Call centre and/or financial services experience Ability to work shifts Neutral accent [advantageous] Computer literate...
13-06-2014 - gumtree.co.za save
 

Edcon and ABSA Requires 5 Customer Service agents to start ASAP, Package R 7800 PER MONTH

Randburg
Provide, advise and liaise with customers and merchants in a professional manner whilst identifying the client’s needs via telephonic enquiry. Capturing of customer details in a timeous and accurate fashion in order to deliver quick, friendly and efficient customer service. Ability to problem solve Motivated and target driven  Good business acumen Ability to be proactive Solution oriented Technical and functional knowledge Excellent telephone manner Requirements Matric Call centre and/or financial services experience Ability to work shifts Neutral accent [advantageous]  Computer literate with...
09-06-2014 - gumtree.co.za save
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merchants call centre
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