Network Operations Team Leader, salary R20k - R25k
Main - Part
Main Purpose of the Role: To supervise, monitor and maximise the quality and productivity of Service Desk, ensuring that customer cases are managed through to a satisfactory resolution within the agreed SLA. · To develop and produce comprehensive, clearly presented, documentation of key performance, productivity and budgetary statistics. · To take responsibility of the team and its overall performance, to ensure that the team performance is in line with GCNOC Benchmarks · To carryout call monitoring and case management quality checks as part of the team’s performance management To manage cases...
28-04-2015 - gumtree.co.za