Head of Customer Service Operations
The Head of Customer Operations (CO) will be responsible for the development, implementation & ongoing execution of the company’s Customer Service operations in South Africa, including Customer Services, Collections, and Fraud Operations. This role requires the continual development of subject matter and industry expertise as well as the ability to lead a customer service team that helps the company to remain a brand leader in the markets it supports. · Oversees the Contact Centre / Customer Operations which handles all inbound, outbound, verbal, written and online contacts. · Sets goals to...
11-05-2015 - gumtree.co.za