Team Leader Outbound Call Centre Durban
Out busy outbound call centre, offering insurence products to the local market requires a Young, Vibrany, energetic, knowledgeble Team Leader Required to mentor a team of 15 to 20 agents and ensure sales targets and quality targets are met. He or she will also be responsible for trouble shooting any technical issues. Duties include: Team Management Weekly performance meetings Motivating and energising staff Analysis of trends (number of calls, sales, losses) Reporting on all aspects of team performance Attendance reports Updating team status Human Resources Coaching Interface between any...
18-03-2015 - gumtree.co.za