Call Centre Team Leader - Outbound
Our client is a busy outbound call centre, offering gaming products to the international market. They are looking for a Shift Leader to join their team, mentor a team of 10 to 15 agents and ensure sales targets and quality targets are met. He or she will also be responsible for trouble shooting any technical issues. Duties include: Team Management Weekly performance meetings Motivating and energising staff Analysis of trends (number of calls, sales, losses) Reporting on all aspects of team performance Attendance reports Updating team status Human Resources Recruitment Interface between any...
25-02-2015 - gumtree.co.za