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Skill Matrix For Maintenance Department

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Quality Auditor

Port Elizabeth
Requirements: 5yrs working experience Code B Drivers License ISO 18001Internal Lead Auditor ISO 14001 Internal Lead Auditor ISO 9001 Internal Lead Auditor VDA 6.9 Process Auditor Responsibilities: When required conduct Internal Process and System audits; Ensure the maintenance of the Quality Management System. Quality Management System documentation (QMSD): Ensure that the QMSD are maintained and controlled according to the methods defined in the Quality Management Handbook; Ensure the distribution of the latest level QMSD; Make recommendations on the improvement potential with regards to the...
15-08-2012 - gumtree.co.za save
 

Contract Command Centre Agent in Computer & IT, Gauteng, Fairland Contract Command Centre Agent in Computer & IT, Gauteng, Fairland Role Complexity: First Line support and call logging: • Receive, log and dispatch or transfer Calls, as appropriate • Receive contact from Requester and collect basic contact information • Analyze request information • Review Requester information and update Requester’s contact information, as required • Verify/communicate service entitlement failures associated with requests for in-scope services • Open new or update existing Request Records • Log each call into a new Problem Record or add to an existing Problem Record, and give a Problem reference number to the End User when logged • Identify request type (such as request for service, request for information, Incident) • Agree Severity Code applicable to the logged Incident with the End User when the Incident is logged User exchange requirements: • Gather and Record the appropriate information for the type of request • Provide information on Call trends and make recommendations, where appropriate; using the information contained in the standard monthly reports • Contact the Requester to obtain further information, if needed • Assess impact and urgency of requests to determine Severity • Communicate to all End Users, the level of service which is offered in respect of each Severity Code Incident/Call Management: • Link request to existing Problems or requests, if applicable • Identify appropriate assignment • Fulfill requests for which the IBM Customer Service Center or second level IBM Request Analyst is responsible • Assign requests to other appropriate support groups as needed • Contact third-party vendors for assistance as required, per existing support agreements • Reset passwords and perform logon ID administration in accordance with MTN provided security guidelines documented in the ISeC Document • Monitor use of individually assigned and generic or shared privileged IDs and passwords with a view to identify non-compliance activities • Provide review and approval of non-expiring passwords and policy exception requests • Document actions taken for requests in associated Records, maintaining detailed Problem history, Recording actions taken in the resolution of the Incident • Inform the Requester of the status of an existing request Achieve SLA Targets • Establish and maintain good user relationships • Verify Requester agreement for closing requests for which the IBM Customer Service Center is responsible for resolution • Determine MTN satisfaction with request handling Task Complexity: • Respond to all calls logged as per SLA • Provide user support – (all OPCO’s) • Login account creation and removal of relevant systems • Maintenance of login scripts and group membership • Problem ownership and follow up with relevant departments Supervisory Complexity: • None Leadership Complexity: • Informal leadership internally to team members Managerial complexity: • None Lateral dimensions of the position Creativities (improvement/innovation inherent) • Be proactive rather than reactive, i.e. don’t only fix, prevent Vulnerabilities (control span) • Customer Perception • System interdependencies Collaboration Responsibility towards: 1. Direct reports: None 2. Matrix reports: None 3. Key customers: All users within regions 4. Key suppliers/partners: MTN users 5. Relations: Users within MTN Independent thought and Judgment: • Troubleshoot and use discretion general user support Authorities: • None Minimum Requirements Education: • Matric • • +A Certification• Experience: • Minimum 1,5 years experience in a call center environment Training: • • MTN application specific training Competencies Knowledge: • Knowledge of Microsoft office • Knowledge of applications used within MTN • Basic network skills Skills / physical competencies: • Interpersonal Skills • Patience • Time management skills Behavioral qualities: • Good communication skills • Logical thinker • Time and goal driven • Prepared to work long hours • Cope under pressure General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.) • Work in a shift environment • Work long hours • Must have own transport --> function OnChange(dropdown){ var myindex = dropdown.selectedIndex var SelValue = dropdown.options[myindex].value var baseURL = "" top.location.href = baseURL +"/"+SelValue; } //anylinkcssmenu.init("menu_anchors_class") ////Pass in the CSS class of anchor links (that contain a sub menu) anylinkcssmenu.init("anchorclass") Contract Command Centre Agent in Computer & IT, Gauteng, Fairland POST FREE AD HELP! LOG IN ALL CATEGORIES BOATS

Fairland
Job Title: Command Centre Agent Remuneration: R8500.00 Remuneration Type: Per Month Job Type: Contract Job Level: Skilled Contract Command Centre Agent in Computer & IT
19-01-2012 - howzit.co.za save
 

BI and SQL Specialist

Johannesburg - Experienced
A well established and rapidly expanding online marketing organisation that specialises in providing a range of e-commerce solutions to an international client base are currently searching for an experienced BI and SQL Specialist to join their high performing IT team. The company is currently employing 100 staff and have been in the industry for ten years and based in central Johannesburg. They are currently experiencing rapid growth and are one of the forerunners in the specialist field in which they operate. They can offer a relaxed, easygoing working environment, excellent salary and...
22-07-2011 - vottle.com save
 

Systems Developer

Johannesburg - Full time
Role Profile: System Developer Job Title : System Developer Department : Operations & Information Systems Reports To : Senior Developer PURPOSE OF JOB To support develop and maintain in-house computer systems to meet business and operational needs. KEY RESPONSIBILITIES include the following. Other duties may be assigned. Process Management  Develops computer systems in accordance with development specifications.  Tests development of software prior to beta testing to ensure system functionality is in line with the development specifications.  Maintains released software to correct bugs and...
01-11-2010 - jobspace.co.za save
Queries related : software testing cv
 

Manager: Technical Support Services

Cape Town
This role is currently available in the Implementation & Service Support Department with the overall responsibility to lead and manage the Service Support area and team. Minimum Requirements Relevant degree/diploma (i.e. BSc Computer Science or B.Com IS); Relevant experience in leading and managing a team of technical specialists; Minimum of 8 years relevant experience in the following: extensive Java development / Java Application Server / Integration Middleware / Development, Database and Infrastructure; Proven Project Management skills and experience; Willing to work after hours and perform...
18-07-2012 - gumtree.co.za save
 

Server Manager, R350 > R400k pa neg.

Pretoria - Parts
Server Manager, R350 > R400k pa neg. Introduction My client a well known tertiary institution in Pretoria has various positions available that need to be filled. They are looking to employ a Server Manager, with solid experience in their Information Technology Services department. If you revel in a fast paced deadline driven environment then this will be a fantastic opportunity for you. You will be responsible for the availability of all the enterprise-level servers and operating systems of the Institution. Minimum (Essential) Requirements: • A four year IT Diploma/B Tech or three year...
21-10-2010 - vottle.com save
Queries related : skills matrix - skill matrix cv
 

Project Manager

May - Full time
Project Management is the discipline of organizing and managing resources (e.g. people) in such a way that the project is completed within defined scope, quality, time and cost constraints. A project is a temporary and one-time endeavour undertaken to create a unique product or service, which brings about beneficial change or added value Knowledge • A business degree would be preferred • Proficient level – MS Excel • Proficient level – MS Word • Proficient level – MS Project or Visio • Business writing & presentation skills • Problem solving and decision-making • Specific Project Management...
26-10-2009 - jobspace.co.za save
 

Application Support Administrator

Cape Town
An opportunity has arisen for an Application Support Administrator to join our client’s ICT department in their Cape Town office. Summary of the position The primary responsibility for this position is the execution, monitoring and support of the Bespoke applications and related systems and their various components. The individual is responsible to ensure that tasks performed are administered efficiently, accurately and within daily deadlines. Outline of main duties and responsibilities The POSITION will be expected to: Provide support standby to the Night System Administration team of our...
18-07-2012 - gumtree.co.za save
 

Server Manager, R350 > R400k pa neg.

Pretoria - Permanent - Parts
Server Manager, R350 > R400k pa neg. Introduction My client a well known tertiary institution in Pretoria has various positions available that need to be filled. They are looking to employ a Server Manager, with solid experience in their Information Technology Services department. If you revel in a fast paced deadline driven environment then this will be a fantastic opportunity for you. You will be responsible for the availability of all the enterprise-level servers and operating systems of the Institution. Minimum (Essential) Requirements: • A four year IT Diploma/B Tech or three year...
21-10-2010 - vottle.com save
 

Head of Business Management, ITD10, Group Vendor Management & Pr

Johannesburg - Experienced - Part
JOB PURPOSE The Business Management Head role is part of an integrated group wide function, dedicated to drive the strategy of the Group Vendor Management and Procurement department to efficiently and effectively apply the required expertise to ensure successful implementation of the strategy at an organisational level. This role will mostly interface with stakeholders at a Standard Bank Group level. This role performs the following activities in order to deliver the strategic and departmental objectives: Customer perspective • Enhance service levels for internal Business Units (customers) as...
21-04-2012 - gumtree.co.za save
 

Junior Oracle DBA

Cape Town
Title: Junior Oracle DBA Area: Northern Suburbs Salary: R 9 000 – R 18 000 Our client is looking for a passionate, eager to learn and willing to travel, DBA, who let’s not forget, is crazy about Oracle . Educational Requirements: · Tertiary qualification i.e. Diploma or Degree in Information Technology. · OCP from an Oracle Training Institution. (NOT NEGOTIABLE) Requirements: · Must have a valid passport and a RSA driver’s license. · Minimum 1 to 2 years’ experience as Oracle DBA · Desire to learn PL/SQL is essential · Experience in MS...
20-04-2012 - gumtree.co.za save
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