Call Centre Customer Service Agents
We are recruiting on behalf of our client for customer service agents. Duties & Responsibilities: Aiming to achieve first call resolution of client queries, maintaining the goodwill of the company by upholding the SLA standards, Investigating queries where necessary and providing timeous feedback to members, interpreting queries and determining appropriate path for resolution, escalating queries where necessary to ensure member satisfaction, accurate logging of information for statistical reporting purposes. Requirements: Must be dynamic, confident, very clear and well spoken as well as target...
19-03-2019 - jobs4jobs.com